Return & Refund Policy

Thank you for supporting OUROPROXY.

As most OUROPROXY products are manufactured to order or produced in limited production runs, please review our return policy carefully before placing an order.

Order Cancellation

Orders may be cancelled within 24 hours of purchase for a full refund.

After 24 hours, materials may have been prepared or production may have begun. Cancellation requests submitted after this period may be subject to a 30% cancellation fee, depending on the production status of the order.

Returns

Returns are accepted within 30 days of delivery only if:

• The product is unused.
• The product remains in its original condition.
• All accessories, packaging, manuals, and included items are complete.
• Proof of purchase is provided.

Products that have been used, modified, disassembled, damaged by improper handling, or are missing parts cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Limited edition or discontinued products.
• Products damaged through misuse or unauthorized modification.
• Digital products or downloadable content.
• Clearance or final sale items.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos or videos of the issue
• A brief description of the problem

After inspection, we will repair, replace, or refund the product when appropriate.

Refunds

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Shipping Costs

Original shipping charges are non-refundable unless the return is caused by our error.

Customers are responsible for return shipping costs unless the product is confirmed to have a manufacturing defect or shipping damage.

Return Shipping

We recommend using a trackable shipping service when returning products.

OUROPROXY is not responsible for items lost or damaged during return shipping.

Contact

If you have any questions regarding returns, refunds, or warranty service, please contact our customer support through our official website.

Thank you for supporting original design and precision craftsmanship.

OUROPROXY